Returns

We have a 30-day return policy, which means you have 30 days after receiving your item or record of delivery to request a return.

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To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, or if you have return questions, you can contact us from NewElementz.Com or by sending an email to sam@newelementz.com. Please note that returns will be at the purchaser’s expense and will need to be sent to the following address:

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1917 Excalibur Dr, Orlando, FL, 32822

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Damages and other Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.

Certain types of items cannot be returned, like custom orders (such as special orders or personalized items).

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 Exchanges & Refunds

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted and refunded, make a separate purchase for the new item.

If approved for a refund, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.